Frequently Asked Questions

We periodically update this page with answers to questions we often get asked. If you’re looking for something specific, use the search box to filter questions and answers by keywords like “tiles” or “showroom”.

Where is your showroom?

Our boutique bathroom showroom is in the beautifully refurbished Settle Town Hall, Market Place, Settle, BD24 9EJ, North Yorkshire. Please call ahead before visiting on 01729 824 578.

What services do you offer?

We offer a comprehensive service from start to finish. We can handle everything from the initial design and consultation to the full supply and professional installation of your new bathroom. We also offer a supply-only service if you have your own fitters.

Do you offer a bathroom design service?

Yes, our design process is a key part of our service. It begins with a consultation to discuss your ideas, followed by a site visit and technical advice to ensure your dream bathroom is both beautiful and practical. If you are looking for a design only service, we can arrange that too.

Do you provide 3D CAD designs before we commit?

Absolutely. We use professional visual design software to bring your ideas to life. We invite all clients into our Settle Town Hall showroom to view these 3D designs in person, allowing us to walk you through the layout and materials. Once you have committed to your project, you will have full access to these designs. Alternatively, if you aren't ready to start your renovation yet, we offer a dedicated Design Only service for a set fee.

How long does a typical bathroom installation take from start to finish?

A standard installation is usually completed within 1 to 2 weeks. Because we operate as a 'one-stop shop' with a dedicated in-house team, we manage the schedule tightly to minimise disruption. We aim to start and finish within the agreed timescale, ensuring your new bathroom is ready to enjoy as quickly as possible.

Can you give an idea of a rough cost of a typical full bathroom renovation?

While every project is unique, a bespoke bathroom renovation typically ranges between £6,000 and £15,000. This investment covers our high-quality sanitaryware, curated tiles, and professional installation. The final cost depends on the complexity of the design and your choice of premium materials, which we will discuss transparently during your consultation.

What qualifications and certifications do you have?

Absolute safety and compliance are our priorities. Our technical team is Gas Safe and OFTEC registered, and we ensure all components used are WRAS approved. As members of the CIPHE, we don't just design beautiful bathrooms, we engineer them to meet the UK’s highest professional plumbing standards

Do you only work on full bathrooms or can you handle smaller jobs?

No, we handle projects of all sizes, from full luxury bathrooms and wet rooms to smaller cloakrooms and en-suites. We believe every space, regardless of size, deserves a bespoke and unique design.

What type of products, fixtures and fittings do you supply?

We supply a wide range of high-quality products from leading brands, including sanitaryware, taps, showers, radiators, and more. We also offer a personally curated selection of fine porcelain and ceramic tiles sourced from Italy and Spain.

What makes your tiles special?

Our porcelain and ceramic tiles are hand-selected and personally sourced directly from Italy and Spain. This allows us to provide exclusive access to market-leading tile ranges and trends.

Do you only fit the products that you sell?

We can supply products for you to fit yourself, or we can manage the entire project using our trusted team of builders, plumbers, joiners, and electricians. This gives you the flexibility to choose the service that best suits your needs.

Can you work with my own builder or architect?

Yes, we are happy to work alongside your chosen professionals. We can provide a supply-only service, ensuring they have access to the same high-quality products we use for our own installations.

What areas to you cover?

While our showroom is in Settle, we serve clients throughout North Yorkshire and the surrounding areas.

How do I get started?

You can visit our showroom during our opening hours or contact us to arrange a personalised consultation. We will guide you through the process, from initial ideas to a completed design. The best thing to do is to call us on 01729 824 578 or fill out our contact form and we will get back to you as soon as we can.